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FAQ Section

Want more information on How We Work? Or do you have any Technical, Website, or Billing Questions? Find answers below!


How We Work 

How do I start a job with you? 

The best way to contact us is through the contact us forum. Pricing varies on the scope of the job. For a quote go to our contact section, shoot us a message with a quick description of what you are looking for and we will be in contact to discuss your goals further. 

What types of jobs do you do? 

We’ve helped hundreds of companies through the years from startups to fortune 500s. Our specialty is logos/brand development, but we have done every type of marketing from social media, web design, public relations and more. 

What size businesses do you work with? 

The best fit for us is a company with 5 to 250 employees, but we have worked with smaller and bigger! 

What if I don't have any text/copy content for my project? 

As long as you have an idea of what you are trying to convey, we will help you along the way. We have access to talented, seasoned writers that are versed in a wide variety of industries. 

How should I supply edits to you? 

Our preferred method of edits is using the Adobe Acrobat editing tools. This is quick and easy. If you have never used this program, we can teach you how to do that. 

Can I give you edits via voice mail, messenger or text? 

For the sake of efficiency and consistent communication, we only accept edits through Adobe Acrobat via email. 

Can you just make a ‘Quick Edit”? 

A quick edit may be quick for you but ends up taking longer for us. Consolidating edits is more cost effective for you and will eliminate any type of job overage or additional costs on your end. 

Do I own my logo files?

Yes, once the job is paid in full, the logo files are 100% your property. 

Can my letterhead be supplied in Microsoft Word? 

Absolutely! Letterheads can be designed for print or online use, just remember to ask us to put that in the job request. 

How long does a logo design take? 

An average logo/brand project takes anywhere from 4 to 6 weeks depending on how fast edits are supplied back to us. 

What is the typical length of a project? 

This depends on the scope of the project itself. A flyer or business card layout could take a week, but a 12-page corporate capabilities project could take 5 to 6 weeks. 

Do you take on Pro-bono clients? 

We accept 2 Pro-bono clients each calendar year. If you would like to be considered, please fill out our contact form and send us a brief description of your needs. 

Can you show me some ideas before I agree to the proposal? 

Also called “spec work”, it is not our policy to provide this. However, we can share samples of other client’s work that will give you an understanding of our capabilities. 


Technical Questions 

Can I give you a logo downloaded from a website for my printed project? 

No, web files are not high resolution and will not print properly. If you do not have your logo in HR, we can give you a quote to recreate your logo in the proper file format. 

Can I give you photography downloaded from a website? 

Using someone else’s photography without permission is copyright infringement. We have access to multiple photography sources to assist you with your photography needs. 

What is a High Resolution image? 

An image that is 300dpi is considered high resolution. An image that is 72dpi brought into photoshop and changed into 300dpi does not actually change the true resolution and is not acceptable. A high resolution logo file ideally should be supplied as an “Illustrator.eps” file. We can help you through this process if needed. 

Is the color I see on my screen accurate? 

Every monitor and every phone displays color slightly different. If you are seeing something onscreen while proofing that you think is incorrect, we can help you through this process. Generally, PC screens are darker than Apple screens. 

Why can’t I view the proof on my phone? 

Technology can be tricky. Settings need to be configured properly to proof files on your phone. We suggest proofing on a larger screen so you can see the proof properly. 

Can you supply me with the source files (InDesign/Photoshop/Illustrator files) ? 

The source files are our intellectual property. However, the final deliverable, whether that be a printed piece or an online pdf, is always your property. 


Website Questions 

How much does a website cost? 

In order to price it, we need to define a clear scope on how big or small and how much you want your website to do. We suggest an initial meeting to discuss your parameters. Visit our contact us page and fill out the form so we can set up a time to meet. 

What is the typical length of a website project? 

Assuming you have your written content, images and graphics together, a typical site development time would be about 4 weeks. More complex projects may take more time. 

Why should I use WordPress rather than another platform? 

WordPress is one of the most widely used platforms currently available. It is appropriate for single use businesses up to giant websites with tons of content. Additionally, the builder we use on top of WordPress makes it easy for us to train our clients to do simple edits themselves. 

Why should my email be linked to my domain name? 

In order to have the upmost professionalism for your company, we suggest your email match your domain name. 

Does the website include SEO? 

It can if that is part of our plan. Optimizing your website pages does take some time and may be an additional cost. 

Do I need to own my URL (www.yourbusiness.com) 

It is in your best interest to own it. 

Do I need a server or can you provide one? 

All websites need “hosting”. We are happy to point you to great website hosting or if you prefer, we can host the website for you. 

Will I be able to make changes to my own website? 

Yes, our WordPress sites are set up for you to make changes, but we are always here to help. The builder on top of WordPress allows for simple edits with training. 

How secure is my website? 

One of the first things we do is install the best in-class security tool on your site. While no website is 100% secure, we do our best to limit the possibility of your website being hacked. 

Do I need maintenance from you in the future? 

We’re always happy to teach you how to maintain your website yourself. However, if you don’t feel comfortable, we can do it for an additional price. We try our best to design our websites with minimal maintenance in the future. 


Billing Questions 

Will the project go over budget? 

We work very hard to keep projects on time and within budget. If the project starts to go out of scope, we will alert you prior to any additional billing. 

Do you mark up the printing cost? 

The industry standard for printing is an additional 25% markup. This covers our time for printing, quoting, pre-press, proofing, and ensures your job is printed correctly. 

How many rounds of edits are included in the cost of the project? 

Typically, projects include 2 rounds of edits. Additional edits requested will be billed with clients’ approval. 

What are your payment terms? 

For new projects, we ask for a 50% deposit and 40% at the presentation of designs. The final 10% is due at completion of job.